NEW Procedure (as of 9/1/2022)

Cell phones SHOULD NOT BE USED to complete the online pre-application.

You must complete the online pre-application to be added to the waiting list. Once your application is submitted online you will have five (5) business days to come in-person to the main office at 600 Sulphur Springs Road, Morristown TN. (All adult family members must be present). You are required to bring any applicable items from the Required Documents list & sign required HUD forms. (Additional waiting list information is available below.)

Anyone with questions or needing assistance with the application process can contact Admissions Specialist, Katina Cloud @ (423) 586-5115, ext. 8007 or by e-mail:

(You can follow TVHS on Facebook)

LOBBY HOURS (for applications)
Monday-Thursday: 9:00 a.m. - 4:00 p.m.
(closed 12:30 - 1:30 for lunch)

Required Documents

  • SOCIAL SECURITY CARD (all household members)
  • PROOF OF INCOME / SUPPORT (no more than 60 days old, check stubs must cover 4-6 weeks)
  • ASSETS (last 3 bank statements, property, life insurance, etc.)
  • BIRTH CERTIFICATE (all household members)
  • PROOF OF CHILD CUSTODY (if applicable) **
  • DRIVER’S LICENSE OR PHOTO I.D. (all adults)
  • RENTAL / RESIDENT HISTORY FOR LAST 2 YEARS (including landlord information)


When adding household members to the application, DO NOT include children who are not currently living with you at least 50% of the time. If a child is temporarily absent or has visitation, a bedroom cannot be assigned unless custody verification is submitted.

Reporting Changes

Any changes with income, household members, or contact information (address/phone #) should be reported in writing to the office within 14 calendar days.  Missed deadlines or appointments due to an incorrect address will result in the application being withdrawn. (NO EXCEPTIONS)

​Applicants must complete a change form at the office and provide verification of the change.

Additions to the applicant household require
birth certificate
social security card
proof of income (if any)
completing an application at the office (adults only)
Change of Income or Household form

Waiting List

Position on the waiting list is based on date and time of your application as well as unit size or type required. You will be screened for suitability and eligibility when your name is approximately 60 days from reaching the top of the waiting list. Upon successful completion of the screening process, your application will be placed on the ELIGIBLE list. You will be contacted for a unit when your name is reached and a unit is available in the size or type you require. TVHS does NOT do emergency placement.

Incomplete applications (including those with missing documents) will NOT be processed.

YOU WILL NOT RECEIVE A REMINDER. YOU ARE RESPONSIBLE FOR FOLLOWING THE APPLICATION INSTRUCTIONS. It is important to keep your contact information current with TVHS so you can be located when the screening/eligibility process begins.

​You may contact us at (423) 586-5115 if you have any questions.


Tennessee Valley Housing Services
600 Sulphur Springs Road, Morristown TN 37813
Mailing address:
Tennessee Valley Housing Services
PO Box 497, Morristown TN 37815-0497

Phone: (423) 586-5115
TTY: (800) 848-0298
Fax: (423) 586-3014
Hours of Operation:
Monday - Thursday: ​
9:00 a.m. - 4:30 p.m.
(closed for lunch 12:30-1:30)

We are an Equal Housing Opportunity Provider. We provide housing without discrimination on the basis of race, color, religion, sex, physical or mental handicap, familial status, national origin, or other protected class. To file a complaint of discrimination, write HUD Director, Office of Civil Rights, 451 7th Street S.W., Washington, D.C. 20410 or call Customer Service at (202) 708-1112 (voice) or (202) 708-1455 (TTY). HUD is an equal opportunity provider and employer.

Tennessee Valley Housing Services is a Smoke Free Housing Authority.

In accordance with federal law and United States Department of Housing and Urban Development (HUD) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, age, disability, sex or familial status. To file a complaint of discrimination, write HUD Director, Office of Civil Rights, 451 7th Street S.W., Washington, DC 20410, or call (202) 708-1112 (voice) or (202) 708-1455 (TDD).

Department of Housing and Urban Development